Head of Shared Services Support and Development

National Grid is an international electricity and gas company with operations in the UK and north eastern US and is listed in the FTSE 100 and on the NYSE. We play an essential role in connecting millions of people safely, reliably and efficiently to the energy they use.

We connect more than seven million gas and electric customers to vital energy sources and in the UK, we run the gas and electricity systems that our society is built on.

A company as complex as National Grid relies on operational excellence to deliver world class levels of reliability and customer service, and our Shared Services division has developed over a number of years to achieve these standards.

The role of Head of Shared Services Support and Development is a senior leadership position reporting to the Director of Shared Services. It is responsible for identifying and driving best practice and world class performance across the range of activities undertaken by Shared Services and developing Centres of Excellence to support this.

Key deliverables will include:

• Building effective relationships with the Shared Services leadership team and the wider organisation to influence and drive the strategy and performance of Shared Services.
• Developing Shared Services business development plan to identify additional scope and opportunities to leverage the operating model.
• Managing the change management process to deliver maximum benefit to Shared Services and National Grid, leading change programme management and continuous improvement
• Managing the commercial relationship with key service providers
• Ensuring the performance of Shared Services is well communicated and understood
• Enhancing the performance framework and reporting to drive performance, working closely with a wide community of stakeholders
• Developing and maintaining the controls and compliance framework for UK Shared Services and UK Finance.

Person Specification:

• Proven experience of driving performance excellence in a complex shared services environment
• Thorough understanding of process improvement using LEAN techniques and managing performance through effective measurements and SLAs
• Ability to communicate consistently by developing clear stakeholder plans and engaging at all levels
• Strong change management experience and the ability to deliver complex strategic projects requiring skilled stakeholder management
• Dynamic leader with gravitas and the desire to influence lasting change to drive performance

Apply now for immediate consideration.

If you have the ability and drive to join a high performance company with a motivating vision, progressive values and an empowered leadership team, please apply for immediate consideration.