Head of Fee Services, Customer Accounts and Allocation

Chesterfield, Derbyshire
From £33,700 to £41,800 (dependent on experience) plus potential 10% bonus and pension
17 Oct 2016
07 Nov 2016
Job Title
Contract Type
Full Time

Head of Fee Services, Customer Accounts and Allocation

Chesterfield, Derbyshire

From £33,700 to £41,800 (dependent on experience) plus potential 10% bonus and pension

We have a brand new role based at our Chesterfield site as Head of Fee Services, Customer Accounts and Allocation.

About the role

With 3 direct reports and overall responsibility for a team of 54 people, this is an exciting opportunity to add value and drive positive change within the business unit. Managing resource across three teams, you’ll manage customer accounts, collect revenue for fee related products, and allocate funds to customer accounts.

You’ll deliver key scorecard measures and work to agreed service level standards. Working closely with Sales, Customer Experience and Revenue Protection to support the delivery of business goals, you will create a positive environment, shaping team culture and finding innovative solutions for efficiency and performance.

About you

We’re looking for an enthusiastic individual who can hit the ground running. Your resilience and tact will allow you to challenge others and deliver difficult messages where required. A strong demonstrable track record of leadership and driving efficiency is vital.

While a financial background is a distinct advantage, it is not essential. It is your ability to lead, inspire and motivate others that will set you apart from the crowd.

You must be IT literate and familiar with Microsoft packages. Additional experience with accountancy packages would be advantageous (eg. SAP).

While based in Chesterfield, occasional travel to Bolton and London will be required.

About Us

Five centuries in business has made Royal Mail more than a household name. We connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 29 million addresses across the UK.

Our market is changing, but as a FTSE 100 organisation we are focused on achieving our vision of being recognised as the best delivery company in the UK and across Europe. We want to be more commercial, flexible and efficient and are employing our strong brand and a range of new products and services to achieve this.

Closing date: Monday, 7th November 2016