Credit Manager

Process and policy credit manager required.


Credit Manager
Home based and site based
£35,000 - £45,000 (+ car)

Hays are currently working in partnership with a leading services company, they are the largest group within their specialism across the whole of the UK.

Looking to recruit a new position within their credit function, this position will be responsible for the operations of credit across the companies' 200+ sites, ranging from Scotland to the South Coast.

The responsibility for the Group's credit control is devolved to the divisional teams. This role is not to replace existing credit control functions and it is not intended that the post holder will have direct contact with the Group's external customers.

You will be responsible for ensuring the companies' processes and policies are followed consistently across the 200 employees that are directly and indirectly related to credit. You will assess the companies' successful branches/ sites and try to replicate this across the rest of the business and suggest improvements across the credit function as a whole.

Due to the nature of the role and having to visit the sites across the UK, where this role is based is up to you. You can work either from any of the offices you're visiting or from home.

The principal aspects of the role are:

• To ensure the Group's debtors are collected promptly through process improvement and training of staff with responsibility for debt collection and control.
• To identify and implement improvements to the existing Group debt collection policies and procedures.
• To ensure the adherence to the Group debt collection policies and procedures.
• Identify sites where adherence is weak and establish plans to address this through training and coaching.
• To coach staff on debt collection procedures and develop training materials such as webinars to assist with this.
• To further develop reporting of debtor levels and trends, targets and actions.

Key responsibilities: Monitoring and reporting on the level of debtors across the Group:

• To develop reporting of the level of debtors at locations across the Group.
• To identify locations where the level of debtors is high.
• To monitor delivery of collection of aged debt targets set by divisional management.

Improving debtor collection:

• To identify the underlying reasons for high level of debtors and assist sites with the development of action plans to address high levels of debt.
• To coach staff at locations on debtor collections procedures and best practice, assisting them to adhere to them.
• To identify improvements to procedures, document new procedures and implement them.
• To act as a subject matter specialist, providing advice and guidance to those responsible for credit control.
• To assist the Financial Controller and Divisional management in the development and running of seminars and webinars to improve understanding of the importance of good credit control and share best practice.

Collecting debtors over 90 days old:

• To be the main point of liaison with the external debt collection company, including monitoring the performance of the external debt collector, ensuring the external debt collector adheres to agreed procedures and assisting locations with making decisions based

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