Debt Collection Officer
- Recruiter
- Hays Senior Finance
- Location
- England, Hampshire, Southampton
- Salary
- £20000.00 - £26000.00 per annum
- Posted
- 20 Oct 2016
- Closes
- 27 Oct 2016
- Ref
- 2874280
- Contact
- Benjamin Reeves
- Job Title
- Credit Controller
- Category
- Banking and Financial Services
- Contract Type
- Permanent
- Hours
- Full Time
£20000 - £24000 + Bonus - Field Enquiry Representative - Debt Collection
Your new company
Your new employer was the first specialist litigation debt recovery agency to be granted AS status, meaning that they are authorised and regulated by the Solicitors Regulation Authority. Alongside this, in June 2015 they became the first major debt recovery law firm to be fully authorised in the new regulatory regime operated by the FCA.
My client are looking for a Field Enquiry Representative to work in our contact department within one their sister companies. The Field Representative will be home based and be required to work across an allocated area (which may change according to workload) around the Southampton area (postcodes PO/SO/GU). Ideally the candidate will live in the SO/PO area.
Your new role
The purpose of this role is to visit customers in their homes and conduct face to face interviews to gather information, in order to complete legal/court or client derived documentation to provide a true and accurate reflection on the nature of the enquiry. The successful candidate will provide a professional and informative primary point of contact for all customers/clients whilst maintaining the highest level of customer service.
The role has two main aspects to it
- Arranging and attending face to face interviews with individuals in their homes who are currently in financial difficulties, discussing their present and foreseeable future circumstances and agreeing and motivating the individuals into repayment plans with primary creditors.
- Conducting enquires on behalf of insurance companies with regard to motor insurance accident claims.
MAIN DUTIES:
- To process all visits, contacting customers, subjects of claims and relevant third parties in order to obtain information in accordance with client instructions.
- Manage workload in an efficient and effective manner to ensure service levels, particularly turnaround times are achieved whilst being conscious of work allocation, route planning and customer availability.
- To record all customer contact accurately.
- Treat all customers fairly (TCF), professionally and at within legislation and codes of practice.
- Update account information (address / contact details).
- Liaise with other departments on behalf of clients to resolve problems.
- Record customer complaints and relevant information accurately in accordance with complaints procedure.
- Follow established processes and procedures.
- Work effectively as part of a team.
- Maintain department standards at all times.
Previous experience in a similar field based role would be advantageous, however full training will be given. The candidate needs to be a good communicator, numerate and have the ability to prioritise and coordinate their workload geographically.
What you'll need to succeed
- Previous experience in a field based environment (Desired)
- Experience within Collections or Debt Recovery
- Excellent relationship management skills
- Self Motivated
- Ability to work autonomously
- Confidence to arrange and attend interviews within peoples homes
What you'll get in return
My Client offers a competitive salary plus an on target bonus allocation of a company car, mobile phone, home set up (laptop printer/scanner) and a benefits package including pension, critical illness cover, health cash plan and death in service benefit.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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