Credit Controller

Our client is recruiting for an experienced Credit Controller.

Based at their offices near Bury St Edmunds and reporting in to the Credit Control and Billings Supervisor, you will primarily be responsible for the collection of outstanding monies. This role will suit an individual with great customer service and relationship-building skills. A high standard of confidentiality will be required and candidates with prior experience of working in the Accounting & Finance sector would be of particular interest to us, as would any candidates who may have experience of working in the facilities management, security or building services industries.

The nature of the role demands that the most suitable candidates will possess an excellent telephone manner and will be adept at building rapport with customers; will demonstrate tact and diplomacy and have the ability to deal with challenges in a confident and professional manner. Attention to detail, high productivity and the ability to prioritise and work to tight deadlines are also vital personal attributes essential to being successful in this role. In order to issue effective written correspondence to our customer you will also possess high levels of literacy and written English.

Job Overview:

• Communicating with Sales, Operations and Directors to gain an understanding of who the new and existing customers are
• Liaising with all customers to obtain payment and ensure monthly cash targets are met
• Reporting to the relevant managers / stakeholders with any problems arising within their department
• Assisting the Credit Control Supervisor with cash flow forecasting
• Compiling and issuing all credit control reports to the directors of the business
• Creating invoices, assisting with the completion of billing for all customers
• Gaining a detailed understanding of the Application for Payment process and key dates
• Recording customer queries; raising queries with the relevant managers, ensuring they are dealt with in a timely manner

The successful candidate will have the following skills and experience:

• Experience working in an Accounting / Finance team with Credit Control experience is desirable
• Experience within Facilities Management / Security / Construction industries desirable but not essential
• A minimum of 4 GCSE's, or equivalent, including Mathematics and English
• Sound knowledge of Microsoft Office (Word, Excel and Outlook)
• Knowledge of Access accounts is desirable but not essential
• Ability to meet tight deadlines
• Customer focused, ability to provide quality service and flexibility
• High Standard of integrity, confidentiality and discretion
• Outstanding communication skills
• Good levels of literacy & numeracy