Collections Agent

Collections Manager


Collections Agent

Your new company

A market-leading provider of loans that enable supporters to pay for a wide range of tickets (e.g. single event tickets, season tickets, match day VIP and corporate hospitality) with a number of the UK's leading football, rugby and cricket clubs as well as other sport event providers. Your new role Providing customer service; telephony and written communication for existing and potential customers Processing applications for credit from a diverse range of intermediaries and products including; season ticket, health, educational, leisure and golf brands from the application stage through to pay-out

What you'll need to succeed

Effectively manage a daily workload, working a diary system to ensure regular contact attempts are made & that instructions on the account are followed up
Negotiate payment arrangements with delinquent customers whilst understanding their circumstances & resolve issues in a manner that is sensitive to their needs, whilst managing expectations & adhering to company guidelines
Input customer related data accurately and efficiently
Actively resolve disputes/complaints & escalate any issues to the Collections Management
Explain the terms and conditions of credit agreements and collections charges tariffs as appropriate
Respond promptly with service level guidelines to customer e-mails & letters
Comply with Zebra Finance's Data Protection Guidelines & the requirements of the Data Protection Act for all customers & co-workers
Ensure that company policy & procedures are followed at all times
Display commitment to Treating Customers Fairly
Be accountable for individual key performance indicators

What you'll get in return

Competitive salary
Performance related bonus
Death in Service
Workplace Pension Scheme

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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