P2P Lead

Discovery Networks Europe (DNE) is looking for a Procure-to-Pay (P2P) Lead to join our GBS organization. The P2P Lead is responsible for providing on-site customer support, educating business units and vendors on Discovery’s P2P process, and creating metrics and dashboards to measure performance. This individual will also liaise with key stakeholders and the GBS team in Poland to communicate improvement opportunities, business changes and service performance results. The P2P Lead will work closely with the Procurement and Accounts Payable teams to create one cohesive end-to-end P2P function.

Discovery’s Global Business Services (GBS) organization maintains operations across the global including major hubs in Silver Spring, Maryland, Chiswick Park, London, Mexico City and Warsaw, Poland. The organization is known for its innovative thinking, best practice implementation and customer service. We seek to unlock financial value for the company through igniting curiosity in all of our team members, encouraging collaboration and constantly transforming.

Responsibilites: 

• Provide customer support and educate internal customers on Discovery’s P2P process. 
• Communicate best practices to ensure vendors are set-up, purchase orders (POs) are approved, and invoices are processed and paid timely by the GBS team in Poland
• Liaise with local business units and the GBS team in Poland to ensure consistent execution of services and communicate changes in business requirements or expectations. Provide key stakeholders with updates and identify improvement opportunities 
• Integrate business operations of newly acquired companies and technologies into GBS.
• Ensure resources are adequately trained and, processes are supported and meet regulatory requirements and service level agreements (SLAs)
• Partner with Procurement team to resolve and post invoices triggered as VIM exceptions, including researching POs, contacting buyers and recipients, and requesting PO adjustments 
• Prepare and analyse DNE’s monthly metrics (i.e., DPO, Balance Sheet flux, accounts payable forecast, etc.) and explain rationale for month-over-month movements and trends
• Assist in developing KPI’s, Customer, Operational and Improvement metrics for reporting that drive improvement to customer service, operational efficiency and improvement in the business process and compliance
• Create P2P dashboards and measure performance against SLAs. Use analytics to identify and report issues, trends, areas for investigation and improvement, working with the operational teams to deliver change through specific monitoring and reporting. Meet with stakeholders periodically to discuss results and update SLAs as needed

Requirements:

• Degree level qualified – AAT or equivalent
• Solid P2P or accounts payable experience, operating at a senior level within the team 
• Proficient experience with SharePoint and SAP highly preferred
• Superior customer service and communication skills (both written and verbal), with the ability to interact and support different levels within the organization 
• Possess strong analytical skills, methodical and diligent, and is organized
• As this will be the sole role in the UK, candidates must possess the ability to work independently and adopt a proactive approach; self-motivated, and taking personal initiative
• Ability to develop strong relationships with global finance and GBS teams; demonstrates commitment to team work through relationship building, reliability and collaboration
• Ability to multi-task, work in a fast paced environment, and meet deadlines while maintaining a high level of accuracy and attention to detail
• Focused on continuous improvement