Credit Controller

Credit Controller 

Tamworth, Staffordshire

up to £24,000 per annum

Company Overview

LKQ Corporation is the market leader in collision repair and recycled parts in North America, with an annunalised turnover exceeding $4 billion worldwide and more than 26,000 employees across 7 countries. Euro Car Parts an LKQ company, is the largest automotive aftermarket specialist in the UK, with 9,500 employees and 200+ branches nationwide. We are on track to achieve another record year in terms of, sales and investment into our infrastructure. Despite the recent economic downturn, we are continuing our phenomenal growth in both the UK and Europe. Passion, high energy, resilience and a “will to win” are the driving force behind our astounding, yet consistent growth.

Our people are Talented, Driven, and Focused. At Euro Car Parts customer is king and our colleagues share a passion for customer service, innovation, business growth and sheer hard work.

Continuous training is provided to enable team members to thrive in a fast-changing business environment. We are particularly proud of our training and two year apprenticeship scheme.

Purpose of the Role

Minimising unallocated cash and the swift allocation of payments to accounts. To oversee IMT customer accounts, ensuring payments are made within the terms agreed with our customers coupled with reducing the Company’s risk and debtor days. Working closely with our branches and customers to reduce debtor days for each assigned branch. Ensuring their designated customers pay within the terms set by the business.

Key Responsibilities:

• Dealing with high volume outgoing and inbound calls to and from customers and branches
• Chasing customers via telephone, letter and e-mail
• Working closely with Euro Car Parts branches and external customers to resolve queries
• Generation and sending of appropriate chasing letters to customers when necessary
• Placing accounts on stop / taking accounts off stop at the appropriate times
• Liaising with Branch’s and senior management regarding payment performance of some accounts that require assistance in collecting debt
• Escalating any issues to Credit Control Supervisor or Branch Managers where necessary
• Reviewing aged debt to minimise outstanding balances
• Account reconciliation, query resolution
• Prompt production and despatch of statements,
• Ensuring that all stipulated procedures and Company Credit policy relating to all aspects of the operation of customer sales ledger accounts, are adhered to at all times. 
• Credit limit increases on accounts using credit agency facility 
• Ledger reviews focusing on over 90 day debt and unallocated cash
• Cash allocation 
• Prioritisation and allocation of unallocated cash and unidentified payments
• Cash collection targets are achieved
• Taking Credit Card Payments
• Processing journals
• Processing returned cheques and representing cheque payments
• Daily reporting and calculating daily cash received 
• Distributing BACS received bank statements
• Allocating Credit card/Cheque/BACS payments in a prompt efficient manner to customer accounts
• Transfer of payments and account reconciliation where necessary
• Collating remittance advices received from customers and branches and filing 
• Resolving customer payment queries efficiently
• Reviewing and pro-actively working on the reduction of unallocated cash
• Dealing with escalated/complex issues with customers in a positive manner
• Checking legal indicators and preparing accounts for litigation 
• Monitor levels of bad debt ledger write off’s 
• Diary Notes and follow up reports
• A full driving licence is required as occasional travelling to customers and branches will be necessary 

Key Business Contacts: Branch operations staff, Credit Control Team, Customers internal and external, finance department

Essential/Desirable Qualifications: ICM would be advantageous

Essential/Desirable Experience: Experience working within a busy credit control environment dealing with wide range of IMT customers. Account reconciliation, dealing with intricate accounts would be preferable, previous cash collection experience essential, ability to deal with high inbound and making high outbound calls.

Technical/Product Knowledge: Microsoft Office; Microsoft Excel, Microsoft Word, general Sales Ledger Software

Essential/Desirable Skills/Competencies: Excellent communication skills, both written and verbal. Excellent attention to detail. Problem solving skills. Adequate mathematics skills. Experience in a similar role, experience working with high volume cash allocation. Excellent telephone manner, persistence and patience required with the more difficult customers. Excellent interpersonal skills.