Assistant Financial Crime Service Delivery Manager

Assistant Financial Crime Service Delivery Manager (Fraud & AML) 12 Month FTC - Edinburgh

Salary: Circa £33,500 depending on experience + Excellent Benefits / Bonus

Sanderson are recruiting an Assistant Financial Crime Service Delivery Manager on behalf of one of the UK's leading banks offering its products both directly and via Intermediary channels. This is an exciting time to join an established, forward thinking business during an exciting period of growth.

In this role you be responsible for the day to day management, performance delivery and relationship with the Financial Crime Operations third party service provider. You will undertake the First Line of Defence responsibilities, ensuring that the Business's Supplier Relationship Management (SRM) framework is implemented.

Responsibilities:

• Work within the agreed governance framework to ensure positive customer focussed outcomes and excellent customer service in line with the business's service strategy, risk appetite and Values
• Support the Service Delivery Manager in building strong delivery and customer focused relationships with our Financial Crime suppliers
• Operate within agreed governance framework delivering outputs that meets required SRM standards
• Support the Service Delivery Manager in key activities to enable implementation of the relevant New Bank Programme deliverables and operating model
• Responsible for monitoring, analysing and reporting agreed supplier SLAs helping manage them to ensure delivery is within agreed parameters
• Identify operational supplier service failures and produce incident reports when required with clear recovery plans and root cause analysis
• Produce and maintain service improvement plans and contribute to ongoing improvement initiatives as an Operational SME
• Identify opportunities to improve processes with the supplier and seek appropriate support from key stakeholders to fully realise potential of relationship
• Regularly monitor and review Financial Crime Service Delivery team processes in line with Conduct/Regulatory risk standards and within operational and risk appetite(s)
• Operate within the Customer Service Risk and Control framework, effectively monitoring key supplier risks, escalating issues and identifying common trends
• Help drive fair outcomes for the customer, embedding these principles in all Business/supplier operational processes and policy. Prompt action taken to mitigate issues identified through root cause and outcome/control testing measures
• Support all relevant internal and external meetings through attendance and production/management of all required documentation that meets agreed quality standards and is available in a timely manner
• Build effective internal relationships with key stakeholders including Risk and Supplier Management
• Deputise for Service Delivery Manager where necessary

Experience required:

• Experience in Fraud and/or AML - including recent experience of using known financial crime prevention and detection systems
• An Understanding of legal and regulatory issues associated with financial crime in the financial services industry
• Keen problem solver that will own issues until full resolution
• Awareness of the control environment with a financial services organisation
• Strong rapport and relationship building skills with both internal and external customers
• Well organised and able to prioritise workload in line with tight deadlines and work effectively under pressure
• Awareness and understanding of Conduct Risk
• Ability to recognise opportunities for operational and organisational improvement and support delivery of them
• Excellent written and verbal communication
• Good communication skills with proven understanding of the value of research and understanding customer needs and expectations