The
Financial Ombudsman Service is dealing with its highest ever number of disputes.
Director of
Finance online reports that the organisation has published its annual review, showing a 30 per cent increase of cases during its 2007/08 financial year.
It dealt with a record 794,648 consumer enquiries and 123,089 new complaints.
Figures showed that complaints about mortgages and banking more than tripled, while insurance disputes doubled.
Sir Christopher Kelly, chairman of the Ombudsman service, told the website that the increase in numbers came as a surprise as he had hoped to see a downward movement in complaint numbers.
He added: "The sudden surges in banking and insurance disputes this year have meant that predicting, managing and dealing with complaint volumes has been more of a challenge for us organisationally than ever before".
The Ombudsman recently launched a guide for the consumer-credit business at The Credit Show 2008 in London. Representatives of the organisation were at the show to answer questions and promote its work.
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