Billing and Collections Manager

Billing and Collections Manager

ABP offers an unrivalled mix of facilities handling millions of tonnes of cargo annually. But we don’t want to stop there. We’re creating a best-in-class shared service centre, bringing in huge amounts of revenue and transforming Hull and the surrounding areas. We have more ambitious, innovative plans in the pipeline and want successful professionals to join our dynamic, forward-moving organisation and help shape our future.   

ABP's four Humber ports - Hull, Goole, Grimsby and Immingham handle more than 65 million tonnes of cargo annually and with the support of our customers contribute 2.2 billion to the UK economy each year.

The role

As part of the Port Business Services (PBS) sector of ABP, you’ll successfully run the Billings and Collections team. While continuously improving customer satisfaction, you’ll also maximise revenue and cash flow. And naturally proactive, you’ll ensure the timeliness and accuracy of the invoicing process.

The key fundamentals below need to be fully understood and applied;

• Debt collection
• Billing queries
• Invoicing processes

Accountabilities

• Motivate, develop and manage the Billings and Collections team
• Allocate resources and integrate new employees to teams  
• Drive billings on a monthly basis and ensure timely accurate cash collection
• Implement appropriate policies to optimise working capitalisation across ABP
• Review aged debtor processor reporting
• Deliver excellent customer service to ABP’s customers
• Set performance KPIs for team members
• Measure cash collection performance against targets
• Monitor the volume of credit notes and adjustments and minimise revenue leakage
• Build relationships with key points of contact across the processes and other functions
• Ensure processes are in place to deliver agreed services

Skills and experience

Essential:

• Educated to A-level standard
• Significant experience in collections and billing
• Good working knowledge of SAP financial applications
• Good communication and interpersonal skills
• Experience of working in a service culture environment
• Skills in planning, organising and negotiating
• Analytical, problem-solving skills
• Able to forge effective relationships with colleagues  
• Strong customer service ethos

Ideal:

• Experience of working in a shared service centre
• Accounting qualification

All interviews will take place in Hull between 4-11^th September 2017