Client Services Agent

Client Services Agent - FX Trading (Fluent Mandarin) 

Our client is the first MTF for FX authorised and regulated by the FCA. Servicing brokers, funds, corporates, asset managers and banks, they deliver a unique vision for global FX trading - a transparent, neutral, level playing field for all market participants, regardless of status, size or activity levels. 

Position: Client Services Agent - FX Trading (Fluent Mandarin) 
Location: London 
Job Type: Full time, permanent 
Hours: Monday to Friday (normal days and early / late shifts – no night shift). Shift times are 7am-4pm; 9am-6pm; 2pm-10.30pm 
Salary: £25k per annum 

About the role: 

The Client Services Agent will provide support across all client groups whilst working collaboratively with the business. 

Responsibilities include: 

- Be the first point of contact for retail, institutional and partner clients and act as an ambassador for the company servicing clients across different trading platforms 
- Provide client support at all levels, dealing quickly and efficiently with enquiries or complaints by phone, post, email and live chat 
- Client account management - includes running account statements, creating accounts, dealing with trading queries 
- Carry out basic payments tasks, such inter account transfers, bank deposits and withdrawals, verifying client bank accounts 
- Basic understanding of their API offering to support clients 

Essential skills / experience: 

- Business fluency in written and verbal Mandarin and English 
- Effective relationship builder and influencer 
- Pragmatic and flexible with ability to handle ambiguity and remain focused 
- Performance driven and results orientated with a strong bias for action and outcome. Strong problem solver 
- Confident and proactive in communicating with people at all levels and working as part of the team 
- Reliable and willing to work antisocial hours in order to meet client requirements, solve their problems and thus encourage future business 
- Proficiency in MS Office applications 

Desirable skills / experience: 

- Additional languages advantageous 
- Understanding of FX & CFDs 
- Experience in and knowledge of the financial sector 
- Experience using MT4 trading software 


This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.