Credit Control & Customer Service

Credit Controller & Customer Service Assistant - Sheffield City Centre - £18K

Your new company
You will be working for a financial company based in Sheffield City Centre

Your new role
You will be working within the negotiations team, identifying customer solutions on accounts primarily through telephone negotiation, gathering information and delivering excellent customer service.

The main duties for the role are:

• Managing allocated caseload to ensure all accounts are actioned in a timely manor
• Reviewing customer accounts
• Negotiate with customers to ensure the solution is affordable and identifying and dealing with vulnerable customers
• Follow up on payment promises
• Negotiate settlement terms

What you'll need to succeed
You will need to have the ability to build working relationships, have the ability to stay calm under pressure and deliver excellent customer service. The role will require you to conduct difficult telephone calls, so experience within this field would be desirable.


What you'll get in return
The hours of work are 40 per week between 8am-8pm Monday to Friday and the occasional Saturday 8am-1pm, salary for the position is £18,000.

The benefits package includes the following:

• Holiday purchase scheme
• Cycle to work scheme
• Life Assurance
• Critical Illness
• Income Protection
• Statutory Pension

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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