Senior Credit Controller
- Recruiter
- Marks Sattin
- Location
- England, West Yorkshire, Leeds
- Salary
- £24000 - £26000 per annum
- Posted
- 19 Nov 2018
- Closes
- 26 Nov 2018
- Ref
- DS239023
- Contact
- Dean Stokes
- Job Title
- Credit Controller
- Category
- Property / Housing
- Experience Levels
- Entry Level
- Contract Type
- Permanent
- Hours
- Full Time
Senior Credit Controller
£24,000 - £25,000. Leeds Citry Centre
Marks Sattin is working exclusively with a Leeds City Centre based property services business that have created a new role for a senior credit controller.
The Role
Sitting within the Finance department, this role will support the Credit Control Team Leader in the day-to-day running of the team as well as being responsible for collecting cash and outstanding payments owed to the business.
Key Duties:
- Handling all forms of inbound and outbound communications.
- Dealing with escalated calls where Advisor needs additional support or authority.
- Supporting Advisors by taking ownership of query resolution, liaising with both internal departments and external customers whilst communicating feedback to Advisors.
- Providing training and support to Advisors working with them to improve their knowledge and skills.
- Management of accounts where there is insolvency both commercial and consumer.
- Proactively work to KPIs to ensure that all agreed objectives are met. These will predominately be around call and cash collection targets.
- Ensure that a high standard of financial control is applied to all processes and that the controls in place will stand up to scrutiny from Internal and External Audit.
- Flexibility and knowledge of systems and process change.
- Ability to build relationships at all levels, communicates effectively, build trust and influence stakeholders.
- Support the department management team by providing adequate cover when required.
Your Profile
- Excellent customer service skills
- Ability to develop and train others
- Keen interest in developing a career within Finance
- Previous credit control experience is ideal
- Previous experience of making inbound and outbound calls