Income Management Co-ordinator

Income Management Co-ordinator
Redruth, Cornwall (with travel to sites across Cornwall) 

If you have excellent customer service skills and knowledge of housing benefit and welfare reform legislation, this is a superb opportunity to join an organisation that is building communities across Cornwall.

The Organisation

Our client is an independent, not-for-profit housing association owning and managing over 4,500 homes.

They are built on strong values of:

- putting customers first;
- openness, honesty and accountability;
- striving to be the best; and
- valuing colleagues

Our client is dedicated to providing great homes, delivering great services and employing great people.

With an Investors in People Silver accreditation and a placing in the Top 100 Best Not-for-Profit organisations to work for, the organisation is growing and has a strong reputation.

They are now looking for an Income Management Co-ordinator to join their team and oversee their rent collection processes. 

The Benefits

- Salary of £23,174 - £27,263 per annum 
- Bonus
- Healthcare cash back scheme
- High street discount scheme
- Cycle to work scheme
- 25 days’ annual leave

This is an exciting opportunity to develop your career with one of the South-West’s leading housing associations. 

In this important role, you will help to maximise our client’s income and support their financial health, which will enable them to continue supporting their communities. Their profits are used to support their customers to transform their lives, whether that’s by re-entering the workplace, training or volunteering. 

With welfare reform and increasing prices, times are hard for many and our client is committed to helping local people improve their financial wellbeing and remain in their homes. You will have the chance to play a key role in these efforts by advising customers and giving them the knowledge and support they need to succeed. 

The Role

As the Income Management Co-ordinator, you will oversee rent accounts and make sure that accounts in arrears are dealt with promptly. 

Working in-line with our client’s income strategy, policies and procedures, you will: 

- Adopt a positive approach to collecting rent, with emphasis on early intervention 
- Help customers who are affected by welfare reform to sustain their tenancies 
- Negotiate repayment agreements and payment methods with customers 
- Co-ordinate and carry out pre-tenancy interviews, viewings and sign-ups
- Occasionally travel to sites across Cornwall to support eviction processes  

About You

To join our client as an Income Management Co-ordinator, you will need: 

- Experience of delivering excellent customer service 
- Knowledge of housing legislation, including housing benefit and welfare reform legislation 
- Good IT skills, including a CRM and MS Office applications such as Word, Excel, Publisher and Outlook 
- Sound numerical and analytical skills
- At a minimum, five GCSEs or equivalent at grade C or above
- A full driving licence and access to your own vehicle 

Other organisations may call this role Rent Management Co-ordinator, Income Management Officer, Income Officer, Rent Officer, Rent Caseworker, Welfare Rights Advisor, Welfare & Housing Advisor, or Rent & Housing Officer. 

The closing date for applications is the 30th September 2019.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you are ready to take on an exciting new role as an Income Management Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Working hours: 37 hours per week