Senior Lead for Income Services

Senior Lead for Income Services
Rochdale, Greater Manchester (Agile working with visits to the office for meetings) 
£42,081 to £44,904 
Full time, Permanent

Our client has an exciting opportunity for a housing professional with extensive experience in Income Services to join their team.

You’ll manage our client’s Income Services team, taking responsibility for the performance and delivery of the team, and maximising income in all areas (rents, service charges, former tenant arrears, sundry debts). Focusing on prevention and early intervention, you’ll ensure that customers receive a clear and fair experience of the service.

You’ll ensure compliance with relevant legislation, data governance, regulatory standards, and internal processes and procedures.

Key responsibilities 

• You’ll provide professional advice on income management and other related matters.
• Working with managers, you’ll ensure operational effectiveness, business development, and the achievement of Corporate Strategy objectives.
• You’ll monitor and manage individual and team performance on a regular basis.
• Collating, analysing, and interpreting data on emerging service trends, developments, issues and opportunities, you’ll support senior managers and stakeholders in planning, policy setting, and the delivery of improvements throughout the service.

The ideal candidate will be a strong, motivational leader who will develop and embed a high performance, customer-focused culture. You will emphasise high standards, professionalism and fairness, as well as compliance with legislation, data governance, and regulatory standards.

The successful candidate will have: 

• Experience, knowledge and understanding of income management services at an operational and strategic level.
• Ability to produce information and suggest recommendations in a clear and concise way.
• Strong experience of building effective partnerships with stakeholders, including customers.
• Experience of organisational change
• Experience and an understanding of social housing issues would be advantageous.

Having good work/life balance is a much-valued part of working for our client. With their investment in their systems and in modern working practices, regular remote working will be expected.  Exciting times lie ahead for our client as they embed ‘smart’ working practices by investing in their people and systems.
 
In return our client offers an excellent benefits package, with 28 days holidays plus all UK bank holidays (improving to 30 days from January 2021). You will also have the opportunity to become a member of the UK’s first tenant and employee co-owned mutual housing society, which means you have a chance to contribute to many of the decisions made!