Client Delivery Consultant

This is an excellent opportunity for a senior Nav Fund accountant to move to a client delivery focused role. This is a contract position (11 months) and the successful applicant will start work from home and will remotely for the foreseeable future but once the offices are open again they would like to see this consultant attend the office occasionally.

This position is responsible for ensuring team compliance with operating policies, procedures and guidelines in the overall service delivery to clients. They are also responsible for enhancing client satisfaction, team development and staff management. This position gives the opportunity to demonstrate leadership, communication and technical expertise. The Individual will be responsible for implementing company policy, overseeing client deliverables and contributing to the development of the team and organisation.

Duties will include:

• Take responsibility for the day to day quality of client service and contracted deliverables for assigned client(s) ensuring compliance with Client SLA and KPI's.
• Identify issues with client delivery and carry out necessary corrective action, keeping AVP and CRM informed of issue. Record the issue in client issues log and track progress to completion (action plan).
• Plan and manage daily processes and efficient usage of available resources with the support of the AVP.
• Act as primary contact for operational issues from assigned client(s) and ensure timely resolution

The successful candidate should have:

• An understanding of the NAV process and how different departments and geographical locations interact and work together to service clients.
• Leadership and Management capabilities
• Relationship Management experience
• Excellent Communication skills
• Significant experience, minimum 5 years, working in the provision of fund administration services
• Foster collaboration & team work