Complaints Manager

Sellick partnership are currently recruiting an interim Complaints Manager on behalf of a council in the Midlands.

Key responsibilities for the Complaints Manager:

• Delivering efficient and effective service recovery, driving out the root causes of complaints and championing the customer experience
• Using customer feedback and learning to improve the customer journey and their experience when contacting the council
• Responsible for ensuring the Council consistently complies with its responsibilities across a broad range of functions to properly consider and respond to customer complaints

Please note that this role will be home based and Local Authority experience is essential you are interested in this vacancy, please email your CV

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