Credit Control Team Leader

£27000 - £33000 per annum, Benefits: plus bonus and excellent benefits package
02 Jul 2021
30 Jul 2021
Harriett Busby
Job Title
Credit Controller
Contract Type
Full Time
Axon Moore are recruiting a Credit Controller on behalf of a well-established business in Oldham.

As Senior Credit Control Team Leader you will be responsible for leading both the Credit Control and credit administration team.  You will actively drive and minimise the delivery/collection of overdue and aged delinquent debt in line with the department’s targets and KPI’s at individual and team level in order to reduce DSO..

  • Responsibility and accountability for managing their own portfolio by proactively chasing customers for payments and leading by example.
  • Day to day supervision of credit controllers and administrators including ledger reviews with the Credit Controllers and highlighting payment default issues and high risk concerns to the Credit Control Manger.
  • Meet or exceed monthly / Quarterly cash collection and reduction of the 30+ day’s debt target.
  • 1st point of Escalation within the department
  • Staff mentoring and training
  • Ensure Speedily resolution of customer queries by liaising with Sales, Client Services and depots. Escalating within 7 working days. Log in line with the departments processes / KPI’s.
  • Accurate reconciliation of customer accounts, by keeping ledgers tidy, ensuring write-off’s journals, unallocated cash and duplicate accounts are actioned monthly.
  • Promote the department by maintaining healthy relationships with work colleagues and customers in a positive and professional manner at all times.
  • Recommend accounts for legal action in a timely manner to the Credit Manager.
  • Enter detailed collection notes on Navision finance system, as well as cash forecasting.
  • Openly share creative ideas to support the departments drive for continuous process improvement.
  • Deputising for the head of Credit & Invoicing
  • Ad hoc duties as required.
Person requirement
  • Minimum of 5 years supervisory/manager experience in a fast paced business-to-business environment.
  • Proven experience in a leadership role demonstrating strong leadership skills.
  • Excellent organisational skills with the ability to prioritise daily tasks.
  • Good oral and written communication skills. Able to communicate at all levels face to face and by telephone.
  • Team player with strong interpersonal skills.
  • Professional manner when dealing with customers. 
  • Able to work under pressure and to tight deadlines.
  • Good problem solving skills and able to use your own initiative.
  • Intermediate knowledge of Excel, Word and Outlook, strong PC skills. 

If you would like to hear more about this role, please get in touch with Harriett Busby at Axon Moore