Senior Client Adviser

Customer Service Advisor

£21,000 per annum

Permanent role

My client is looking for a number of customer service agents to join their rapidly growing team in Stirling, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week.

Job Responsibilities:

* Manage Inbound customer queries from retail customers on behalf of fund managers

* Complete telephony, digital and admin based tasks to service customer queries

* Take ownership of customer problems, solving them at first point of contact and escalate when required

* Build long lasting professional relationships with customers that will exceed their expectations

* Deal with customer data ethically and in accordance with the FSA requirements

Requirements:

* Customer service experience - can be retail, hospitality or telephony

* Recent graduates looking to enter the financial services

* Have a real passion for assisting customers and providing first-class service

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003