Income Manager

Income Manager

£36,667 – £38,617 inclusive of annual car allowance

Spennymoor, County Durham 

Permanent, Full Time 

Closing Date: Friday 28 January 2022 (12pm)

Are you an experienced finance or income practitioner in Social Housing who is ready to embrace new career challenges in 2022 and beyond?

This is an exciting opportunity for either an experienced or aspiring manager who can lead our client’s Income team, develop its service offer and transform its customer-facing channels to be best in class.

About them

They are an award-winning not for profit housing association that currently owns nearly 8,500 homes across County Durham. They offer more than just a home, as they are determined to help improve the lives of their customers and their communities. As well as working hard to make sure their homes are high quality, efficient and adaptable, they also support people to gain employment, qualifications, financial confidence and stability. Looking ahead, Plan A encapsulates their ideas and a path to success, setting out 23 ambitious challenges which aim to deliver a brilliant customer experience through the provision of great homes, sustaining strong communities and building a successful future.

There is no Plan B. Equally, there is no Planet B. They have one world and it is the responsibility of every organisation and every person to act responsibly to protect Planet A from the harm inflicted by wasteful and toxic environmental processes.

About the role

Success in this role requires so much more than just a diligent approach to income data and the establishment of the highest standards of data quality. Don’t be misled - these are a must. To truly succeed you will also need to be ready to challenge and question existing practice, to collaborate and innovate, to influence and to make a real and sustained impact that will positively affect their customers.

You will oversee the administration and reconciliation of almost 9,000 social housing rent accounts, manage their accounts receivable function for residential and commercial leaseholders, champion customer self-service to manage rent accounts via their app, and ensure former tenant arrears are maximised through debt control. Using your knowledge and expertise of housing finance to manage weekly rents and payment processes you will play an integral role in financial planning and develop operational performance measures that evidence the impact of your service improvements.

Experience of Orchard Housing system is advantageous but not essential.

As they enter the third phase in their business strategy, this role will focus on digital innovation to optimise the customer experience and maximise income. By fostering collaboration as part of the departmental management team there will be multiple opportunities to innovate and bring a fresh perspective to this service.

About you

You will be qualified to degree level and hold at least an AAT level 4 in accounting. You will have experience of leadership and management or be able to demonstrate your aptitude to step up to this level at interview. A solid foundation in housing finance is essential but it will be your positive, can-do approach, your ability to inspire and nurture the talent in your team and your affinity and alignment with their core values that will make you stand out from the crowd.