Conduct Risk Manager

Job Title                            Conduct Risk Manager

Location                            Manchester

Salary                                £40,000 - £50,000 p.a.

Description:                                                                                                                                       

A fast growing investment company is currently seeking a Conduct Risk Manager to join their team in Manchester.   The purpose of the role is to play a leading part in pro-actively managing customer treatment trends, undertaking detailed analysis and recommending/implementing risk-based controls.  As part of this remit you will need to implement process improvements and create frameworks to direct, monitor and drive change throughout the entire customer journey.

Key responsibilities include:

• Lead the analysis of MI to drive performance improvements and the recommendation and implementation of risk-based controls.
• Understand customer treatment through detailed customer journey testing and analysis.
• Convey recommendations, challenge current processes and suggest new ways of doing things.
• Drive best practice on oversight, controls, policies, standards, frameworks, assurance and other commercials.
• Work with internal compliance and change to ensure operational teams correctly implement regulatory change across all affected operations.
• Document and obtain approval for recommended approaches from internal stakeholders.
• Present to various stakeholders including internal, external, client, and regulator senior stakeholders.
• Lead on interactions with auditors to ensure effective reviews of operations and prompt resolutions (2nd line/3rd line/Thematic/External/Clients/FCA).

The successful candidate will have/be

• Background working in conduct risk with corresponding regulatory knowledge e.g. FCA, CONC, MCOB, SYSC
• Excellent communication, analytical, organisational, influencing, senior stakeholder management and presentational skills
• A hands-on approach and able to manage and prioritise own workloads effectively whilst managing competing priorities with challenging deadlines.
• Strong understanding of customer needs and an empathetic approach including experience of dealing with vulnerable customers’ accounts
• Ability to anticipate risks and make an informed judgement on the appropriate course of action

This is a fantastic opportunity to join a fast-growing business with excellent long term career opportunities.  Working arrangements will be a hybrid model of office and home working.