Credit Control Team Leader

Axon Moore are recruiting an Credit Controller on behalf of a well-established and rapidly growing business based in Rochdale. The business has been established over 20 years and has gone from strength to strength. In the last 3 years, they have almost doubled their turnover and now operate in 2 continents, with a strong, market leading presence in the UK.  

We are ideally seeking a Credit Control Team Leader with at least 2 years’ experience in a Credit Control Team Leader or supervisory role. The current structure is a team of 3 with the Team Leader heading up the team and reporting into the FC. The purpose of the role is to lead the day to day running of the UK Credit Control Team, assisting with the US collections as necessary and update and maintain the company Credit Policy and Debt Chasing Procedures as required.

Salary and benefits:

Salary – up to £35k per annum plus bonus up to 10%, 22 days holiday plus bank holidays, rising to 28 with length of service, free on-site parking, pension. Some hybrid working and flexibility on working hours can be available.

Responsibilities include:

• Manage a small credit control team, including training and recruitment requirements as necessary; supporting and encouraging staff development and holding regular 1 to 1s, setting KPI’s and conducting annual appraisals.
• Provide weekly KPI reporting on the aged debt and collections of both the UK and US businesses
• Provide weekly and monthly reporting as required by the business including, accounts on stop, insured vs non-insured debt, debt passed to External Legal Teams and credit insures, and the bad debt forecast
• Manage the team to ensure the cash flow forecast is updated daily with expected future receipts
• To prepare comprehensive aged debtor reports together with the Finance Assistants for review with the Management Accountant and Financial Controller
• Manage relationship with External Credit Insurer, ensuring Credit Insurance limits are appropriate and all relevant debt is reported in line with contractual agreements
• Ensure best value is received at all times as part of procuring services from external credit checking agencies, insurers and legal teams
• Lead relationships with External Legal Teams to minimise any potential bad debts (to involve at least monthly meetings)
• Develop strong relationships with ‘Key Accounts’ and be prepared to travel nationally to meet in person
• Lead regular intra-departmental meetings to ensure all customer queries are resolved in a professional and timely manner (typically Sales and Operations)
• Take a hands on approach to support the credit controllers in collecting debt to ensure Cash Collection KPI’s are achieved
• Regular Reviews of Aged Debts with the Financial Controller
• Be the First Point of escalation on collection issues
• Oversee the Credit Controllers in ensuring the business holds accurate record keeping within the accounting systems using the various tools including the credit control notes function
• Have regular communication with the Management Accountant and Finance Assistants to ensure accurate maintenance of Sales Ledger accounts (e.g. unallocated receipts)
• Approve Credit Notes in line with Approval Matrix
• Ensure the function produces and holds all necessary UK and US credit checking reports for both new and existing customers in line with the Credit Policy
• To manage, monitor and review the credit scores for existing customers on a regular basis in line with the Credit policy
• To manage the relationship with our credit rating agency
• Ongoing Development of systems and processes in relation to the Credit Control function to ensure optimal ways of working
• Ensure the Credit Control inbox is being monitored and all emails are responded to within 24 hours

 Experience & Skill Requirements

• Minimum 2 years previous experience in a Credit Control Team Leader or supervisory role
• Use of Access Dimensions would be beneficial
• Intermediate Excel skills including Vlookups and Pivot Tables, etc. are essential.
• Good time planning skills and attention to detail
• A self-starter with excellent team work abilities, who works hard under pressure
• Strong interpersonal skills – approachable and down to earth with good communication skills

If you would like to hear more about this role, please get in touch with Harriett Busby at Axon Moore