Credit Control Team Lead

Are you looking for your next step up in your Credit Career? Or are you looking for a new challenge in a busy Credit department?

SF are working with a large national organisation with their Head Offices based in Wolverhampton, reporting to an experienced Head of Credit this role will oversee a team of 8 Credit Controllers, supporting the wider finance function and branch network.

Your new role:
 

• Maintain the debtor ledger, ensuring all accounts are up to date and all transactions and notes are recorded
• Leading a team of 8, making sure to deliver excellent customer service & ensuring cashflow into the business
• Resolution, negotiation and conclusion of debt and bad debt cases, with both internal and external partners
• Accurate and timely transaction processing, including reconciliation, cash allocation, credit, invoice and remittance processing
• Performance of accurate administration of customer account and case notes
• Support developing and growing the skills and capabilities of the Credit Controllers and Credit Control Assistants
• Support recognising, coaching and managing the performance of the Credit Controllers and Credit Control Assistants
• Resolving queries in a timely and accurate manner to reduce late payment and bad debt
• Responsible for ensuring accurate updating of relevant systems with key information to enable operational reporting and tracking of KPIs
• Responsible for Credit Controllers and Credit Control Assistants governance and adherence to procedures and compliance with company policy and best practice
• Responsible for the compliance of, and improvements to the end to end order to cash process, policies and procedures both individually and for team members
• Responsible for adherence to employee management policies and procedures

What you'll need
 

• Previous experience in AR/Credit control
• CICM qualified or studying is desirable but not essential
• Good ERP system skills and Excel
• Proven experience leading a team

What you'll get in return:
 

• 23 days leave (25 after 5 years service) + bank holidays
• Christmas shut down
• Company pension
• 1 day paid volunteering day
• Perk pal portal (cheap cinema tickets, etc)

Hours:
Monday to Friday 8.45am - 5pm
Office based