Credit Manager

Purpose of the role:

• Accountable for managing and leading the Accounts Receivable function and ultimately responsible for the effective administration of all customer invoices.
• Lead and motivate differing levels of Finance staff, implementing standardised ways of operating and reporting, and driving out efficiencies are all fundamental to the success of the role.
• A key member of the Shared Service Centre (SSC) management team, playing an active part in leading the development of the SSC around people, process, technology & the customers we support.
• Support and lead other Finance & operational initiatives

Main duties and responsibilities:

• To ensure all customers are paying on time according to terms, reducing aged debt and minimising the risk of bad debt
• Maximise the Credit Control team engagement & motivation, including individual and team development
• Design and implement a team structure to meet the demands of the business
• Ensure strong stakeholder relationships are developed & maintained internally and externally, particularly with key customers. Hold stakeholders and self to account around cash collection.
• Maintain a strong control framework, in line with agreed SOX controls and best practice. Compliance with all relevant legislation and internal controls, ensuring SOX compliance is effective.
• Clear SLAs are developed and agreed / shared with all stakeholders, to acknowledge the role they play, and the timeliness of responses required
• Develop and drive a clear set of AR metrics. Joint target setting with team and create ownership & accountability to deliver results
• Ensure the team adhere to defined process, including working with agreed escalation process and timelines
• Work closely across the organisation (e., Finance, Commercial and Disputes Teams) to ensure that the business has full visibility of areas of concern and business non-compliance, through regular KPI reporting and regularly work with the business to formulate strategy and approach to resolve issues preventing cash collection
• Continuous improvement of processes
• Ensure the financial position of customer debt and bad debt provision are accurately recorded and provide commentary where appropriate on movements or risk.
• Constant review of customer credit limits with the business to reduce overall credit risk

Key job requirements:

• Substantial experience in an Accounts Receivable and in a Shared Services environment
• Able to demonstrate strong operational control and process knowledge
• Solid experience of working within a large organisation that has gone through significant period of change
• Constantly review the technology platform to ensure that new functionality is being utilised and maximised, ensuring side-systems are eradicated to drive standardisation and enhancements across AR activity
• Ensure all day-to-day staff activities are completed including but not limited to one to ones, performance reviews, objective settings, and all areas of individual & team performance management to drive strong team engagement
• Develop a robust set of KPI's to drive team performance in collection of debt and ensure a team ethic is developed across the Credit Control Team & regular communication updates are provided to team members
• Provide a platform for staff feedback & actively encourage challenge & positive tension within the team to drive improvements
• Develop key relationships with the Commercial Team & Disputes Teams and with key Customers
• Continued assessment of aged overdue customer balances and become an escalation point for the team to drive the collection of those balances.
• Perform and review the quarterly bad debt provision calculation to ensure debt risk is minimised
• Perform a review of monthly AR Control Account Reconciliations and drive the resolution of any differences identified by the end of the proceeding financial period
• Engagement with colleagues throughout the business, Group & in the SSC
• Ensure deliverables are met for internal and external audits

This role will be on-site 5 days per week.

Salary £60,000 - £65,000 plus excellent benefits.

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