Credit Manager
- Recruiter
- Gleeson Recruitment Ltd
- Location
- England, West Midlands, Birmingham
- Salary
- £60000 - £65000 per annum + Excellent Benefits
- Posted
- 23 Mar 2023
- Closes
- 30 Mar 2023
- Ref
- MP478210
- Contact
- Mel Poulter
- Job Title
- Credit Controller
- Category
- Transport / Logistics
- Experience Levels
- Manager
- Contract Type
- Permanent
- Hours
- Full Time
Purpose of the role:
- Accountable for managing and leading the Accounts Receivable function and ultimately responsible for the effective administration of all customer invoices.
- Lead and motivate differing levels of Finance staff, implementing standardised ways of operating and reporting, and driving out efficiencies are all fundamental to the success of the role.
- A key member of the Shared Service Centre (SSC) management team, playing an active part in leading the development of the SSC around people, process, technology & the customers we support.
- Support and lead other Finance & operational initiatives
Main duties and responsibilities:
- To ensure all customers are paying on time according to terms, reducing aged debt and minimising the risk of bad debt
- Maximise the Credit Control team engagement & motivation, including individual and team development
- Design and implement a team structure to meet the demands of the business
- Ensure strong stakeholder relationships are developed & maintained internally and externally, particularly with key customers. Hold stakeholders and self to account around cash collection.
- Maintain a strong control framework, in line with agreed SOX controls and best practice. Compliance with all relevant legislation and internal controls, ensuring SOX compliance is effective.
- Clear SLAs are developed and agreed / shared with all stakeholders, to acknowledge the role they play, and the timeliness of responses required
- Develop and drive a clear set of AR metrics. Joint target setting with team and create ownership & accountability to deliver results
- Ensure the team adhere to defined process, including working with agreed escalation process and timelines
- Work closely across the organisation (e., Finance, Commercial and Disputes Teams) to ensure that the business has full visibility of areas of concern and business non-compliance, through regular KPI reporting and regularly work with the business to formulate strategy and approach to resolve issues preventing cash collection
- Continuous improvement of processes
- Ensure the financial position of customer debt and bad debt provision are accurately recorded and provide commentary where appropriate on movements or risk.
- Constant review of customer credit limits with the business to reduce overall credit risk
Key job requirements:
- Substantial experience in an Accounts Receivable and in a Shared Services environment
- Able to demonstrate strong operational control and process knowledge
- Solid experience of working within a large organisation that has gone through significant period of change
- Constantly review the technology platform to ensure that new functionality is being utilised and maximised, ensuring side-systems are eradicated to drive standardisation and enhancements across AR activity
- Ensure all day-to-day staff activities are completed including but not limited to one to ones, performance reviews, objective settings, and all areas of individual & team performance management to drive strong team engagement
- Develop a robust set of KPI's to drive team performance in collection of debt and ensure a team ethic is developed across the Credit Control Team & regular communication updates are provided to team members
- Provide a platform for staff feedback & actively encourage challenge & positive tension within the team to drive improvements
- Develop key relationships with the Commercial Team & Disputes Teams and with key Customers
- Continued assessment of aged overdue customer balances and become an escalation point for the team to drive the collection of those balances.
- Perform and review the quarterly bad debt provision calculation to ensure debt risk is minimised
- Perform a review of monthly AR Control Account Reconciliations and drive the resolution of any differences identified by the end of the proceeding financial period
- Engagement with colleagues throughout the business, Group & in the SSC
- Ensure deliverables are met for internal and external audits
This role will be on-site 5 days per week.
Salary £60,000 - £65,000 plus excellent benefits.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.